Monitoring the Eastern Cape off-grid concession utility

Date: 2010 – 2014
Client: Department of Energy/KfW
Location: South Africa (Eastern Cape)

Outcome: Restio Energy has been subcontracted by EDG (Energy & Development Group) to monitor the operations of an off-grid concession utility in rural Eastern Cape province, South Africa. The monitoring is mainly done by field workers through frequent technical and social surveys of new installations and “older” customers. Other monitoring activities include laboratory testing of equipment, remote monitoring of sample systems (mainly performed by EDG), focus groups and quarterly stakeholder meetings. The main purpose of the monitoring consultant is to check and approve the quality of installations and maintenance as well as adherence to technical & customer service standards, consequently also approving invoices submitted by the off-grid service provider to the client.