Understanding Non-Payment in South Africa Off-grid Concessions

Date: 2011 – 2012

Client: Nuon-RAPS Utility & KwaZulu Energy Services (KES)

Location: South Africa

Outcome: Restio was contracted to assist NuRa as well as KES (off-grid concession utility companies) in understanding the dynamics of non-payment and to identify and develop a range of interventions in mitigation of this situation. The focus was at the household level, evaluating the impact of the service and other socio-economic dynamics.