Date: 2011 – 2012
Client: Nuon-RAPS Utility & KwaZulu Energy Services (KES)
Location: South Africa
Outcome: Restio was contracted to assist NuRa as well as KES (off-grid concession utility companies) in understanding the dynamics of non-payment and to identify and develop a range of interventions in mitigation of this situation. The focus was at the household level, evaluating the impact of the service and other socio-economic dynamics.